Terms & Conditions


Last Updated: September 13, 2026

Welcome to Orbitomart.com (“Orbitomart”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website and your purchase of products from our online store.

By accessing or using Orbitomart.com, placing an order, or purchasing any product from us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Our Store

Orbitomart.com is an online retail store serving customers in the United Arab Emirates and other locations where our services are available.

We may source and fulfill certain products through third-party suppliers and logistics partners. As a result, products may be shipped directly from our fulfillment or supplier partners.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not use the website to engage in fraudulent, abusive, or unlawful activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may vary depending on your device or screen.

  • Product packaging may occasionally differ from images shown on the website.

  • Product dimensions and specifications may have minor variations.

  • We reserve the right to correct errors, inaccuracies, or omissions when discovered.

We do not intentionally provide misleading descriptions of our products.

4. Prices and Payments

All prices displayed on our website are shown in the currency specified at checkout.

Prices may change at any time without prior notice. However, changes will not affect an order that has already been accepted and confirmed, except where required by applicable law.

You agree to provide accurate payment and billing information.

We reserve the right to refuse or cancel an order where there is suspected fraud, unauthorized activity, pricing errors, or other legitimate reasons.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is considered accepted when we confirm that the order has been processed for fulfillment.

We reserve the right to cancel or refuse an order when necessary, including in cases of:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery restrictions

  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with our Refund Policy and applicable UAE law.

6. Shipping and Delivery

We aim to process and ship orders within the estimated time displayed on the website or communicated to you.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Customs or regulatory procedures

  • Incorrect or incomplete delivery information

  • Circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because the customer provided incorrect information or repeatedly failed to accept delivery, additional delivery charges may apply where permitted by law.

7. Returns, Exchanges and Refunds

Our returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory consumer rights available to customers under applicable UAE law.

Where applicable, customers may have rights to return or exchange products that are defective, damaged, incomplete, materially different from their description, or otherwise covered by applicable consumer-protection legislation.

For full details, please review our Return & Refund Policy.

8. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as possible with your order number and relevant photographs or other evidence.

We will review the matter and provide an appropriate solution in accordance with our policies and applicable law.

Depending on the circumstances, the available solution may include replacement, exchange, repair, or refund.

9. Cancellations

You may request cancellation of an order before it has been processed for shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Where cancellation is permitted, any refund will be handled according to our Refund Policy and applicable law.

10. Customer Responsibilities

You agree to:

  • Provide accurate name, address, phone number, email address, and other required information.

  • Review your order carefully before submitting it.

  • Accept delivery of your order.

  • Use products only for their intended purpose and in accordance with applicable instructions.

  • Not misuse, reproduce, copy, or exploit any content from our website without permission.

11. Website Use

You may use Orbitomart.com for lawful purposes only.

You must not:

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce viruses, malware, or other harmful material.

  • Use automated systems to interfere with the operation of the website.

  • Engage in fraudulent transactions.

  • Copy or reproduce our website content without authorization.

  • Use our website in a way that violates applicable laws or regulations.

12. Intellectual Property

All content on Orbitomart.com, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Page layouts

is owned by or licensed to Orbitomart or its respective rights holders and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

13. Third-Party Suppliers and Services

Some products may be fulfilled through third-party suppliers, fulfillment providers, courier companies, payment processors, and other service providers.

We may share the information necessary to process and fulfill your order with relevant service providers, subject to our Privacy Policy and applicable law.

We remain responsible for our obligations to customers as required by applicable law.

14. Product Availability

Product availability may change without notice.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative solution or cancel the affected order and arrange a refund where applicable.

15. Promotions and Discount Codes

Promotional offers, discount codes, and special prices may be subject to additional terms.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash.

  • Only one promotional code may be used per order.

  • Promotional offers may have expiration dates.

  • We reserve the right to withdraw or modify a promotion where permitted by law.

16. Limitation of Liability

To the extent permitted by applicable law, Orbitomart shall not be responsible for losses caused by circumstances beyond our reasonable control, including delays caused by third-party carriers, natural events, technical failures, or other events outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable UAE law.

17. Privacy

Your use of our website and the handling of your personal information are also governed by our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of Orbitomart.com after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

19. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of the United Arab Emirates.

Any dispute arising from your use of our website or purchase of products from Orbitomart.com shall be subject to the jurisdiction of the competent courts, subject to any mandatory consumer-protection rights and applicable UAE legislation.

20. Contact Us

If you have questions about these Terms & Conditions, your order, or our services, please contact us through the contact details provided on our website.

Website: Orbitomart.com

Store: Orbitomart

Customer Support: Please use the contact information provided on our website.

By using Orbitomart.com or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.