Shipping policy


Last Updated: September 13, 2026

At Orbitomart.com, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently offer delivery within the United Arab Emirates (UAE).

Delivery availability may vary depending on the product and the customer's location.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Once your order has been processed and shipped, you may receive a shipping confirmation or tracking information where available.

3. Delivery Time

Estimated delivery time within the UAE is generally:

3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery may take longer due to circumstances outside our reasonable control, including courier delays, public holidays, weather conditions, incorrect delivery information, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Orbitomart may offer free shipping promotions or other delivery offers. Any such promotion will be clearly stated on the website.

5. Order Tracking

Where tracking is available, tracking details may be provided to the customer after the order has been dispatched.

Please allow some time for the tracking information to become active after shipment.

If you have not received tracking information or have questions about your shipment, please contact our customer support team.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Building or villa number

  • Street or area

  • City/Emirate

  • Phone number

  • Any other information required for successful delivery

Orbitomart is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Failed Delivery

If the courier is unable to deliver an order because the customer is unavailable, cannot be contacted, provides an incorrect address, or otherwise fails to receive the shipment, the courier may attempt redelivery or contact the customer.

Additional delivery charges may apply for repeated delivery attempts where permitted.

If an order is returned to us or our fulfillment partner because it could not be delivered, we may contact the customer regarding available options.

8. Delayed Deliveries

Although we work with delivery and fulfillment partners to provide timely delivery, delays can occasionally occur.

Possible causes include:

  • Courier or logistics delays

  • Public holidays

  • Severe weather

  • Incorrect address or contact information

  • High order volumes

  • Operational disruptions

  • Circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so that we can assist you in checking the shipment status.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Contact us as soon as possible with:

  • Your order number

  • Photos of the damaged package

  • Photos of the product

  • A brief description of the issue

We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

10. Missing or Lost Orders

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team.

We may contact the relevant courier or fulfillment partner to investigate the shipment and determine the appropriate solution.

11. Third-Party Fulfillment

Some Orbitomart products may be fulfilled and shipped through third-party suppliers, fulfillment centers, and logistics partners.

This allows us to process and deliver orders efficiently. The shipping origin, courier, packaging, and delivery route may therefore vary depending on the product and fulfillment location.

12. Multiple Products in One Order

If you purchase multiple products in a single order, your items may occasionally be shipped separately depending on product availability, fulfillment location, or logistics arrangements.

You may therefore receive more than one package for the same order.

13. Changes to Shipping Policy

We reserve the right to update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have any questions about shipping or the status of your order, please contact us through the contact information available on our website.

Website: Orbitomart.com

Store: Orbitomart

Customer Support: Please use the contact information provided on our website.

By placing an order with Orbitomart.com, you acknowledge and agree to the terms of this Shipping Policy.